Make sure to remove and take home all leashes, collars, harnesses, sweaters, etc upon drop off. We will not be held responsible for lost items. You have a 2 hour grace period to pick up your (non-anxious) pet after completion of service. Anxious pets are to be picked up immediately. All pets must be picked up by closing time! Late pick up fees will be applied.
Final prices are dependent on the condition of the coat and demeanor of the dog. Prices may vary depending on your pet's specific needs. We will not be held responsible for any aggravation of pre-existing health conditions. Grooming aggressive pets are not accepted and will be sent home with the full service charge. Late Cancel (8 hour notice minimum) and No Shows (no call prior to appointment time) will automatically have to put a $50.00 non-refundable deposit down per dog when making next appointment. Deposit will go towards that grooming appointment end cost.
We will NOT be held responsible for any irritation, scratches, hematoma's or discomfort your dog may experience due to matting removal. The process is time consuming and can be uncomfortable for your pet. Underneath matting can have sores, foxtails, hematoma, irritation, and bacterial infections that will not be visible until the hair is removed. We will not be held responsible for any underlying previous conditions or irritation due to having to shave so close to the skin. Extra fee applies. Stripping release form will have to be signed upon pet drop-off for matted pets.
It is your responsibility to maintain your pet's coat care at home, and we will happily teach you how to keep your pup matt free.
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